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Frequently asked questions

Can't find your answer? Contact us — we reply within 1 business day.

What exactly am I buying?

A discount code for a Pakistani app that you redeem once, for example Rs 500 off a Daraz order of Rs 3,000 or more, or 25% off your next three Yango car rides. The code is not a gift card or app credit: it takes money off an order, ride, consultation or booking that meets its conditions, and you pay the app the rest.

Who charges me for the order, ride or booking?

The app, not AppCouponHub. We charge you once, for the code. You pay the app for what you order, minus the code’s discount, with the app’s usual payment methods.

Can I get these discounts for free somewhere else?

Sometimes. Apps, banks, wallets and mobile networks run their own promotions, and many are free for eligible customers. Check the app’s own offers and your bank’s card offers first: an AppCouponHub code is only worth buying if its saving beats what you can get free. The app decides whether codes can be combined.

When do codes expire?

Each coupon page shows a “Redeem by” date. Use the code in the app before then. A code that expires after you have revealed it cannot be refunded.

Can I use a code on my existing app account?

Yes, unless the coupon page says otherwise. Most offers can be used once per customer, and the apps don’t allow extra accounts to reuse an offer.

What if the app rejects my code?

If the app says your order doesn’t meet the offer’s conditions (for example the minimum order), the code is still valid: use it on a qualifying order before its redeem-by date. If the app rejects a code that should work, contact us with your order number and the exact message the app showed. Once the app provider confirms the code is invalid, we send you a replacement or refund you in full.

What if I cancel the order I used the code on?

The app’s rules decide. Some apps treat the code as used even if the order is cancelled, and some take the discount back from your refund. We can’t refund or replace a code the app has already accepted.

Can I send a code as a gift?

Yes. Tick “Sending as a gift?” at checkout and enter the recipient’s name and email. They receive a private link to the code once your payment is confirmed. Please check they meet the offer’s conditions first.

Can I buy several codes?

You can buy up to 3 of each code per order. Most offers can be used once per customer, so extra codes are only useful as gifts, and codes may not be resold.

How do I pay?

We accept Raast QR, JazzCash and Easypaisa, processed by KPay. At checkout either scan a one-time Raast QR code with your banking or wallet app, or enter your JazzCash or Easypaisa number and approve the request we send to your wallet app. See How to pay for step-by-step instructions.

When will I receive my order?

Delivery is automatic and usually takes under a minute after KPay confirms your payment. Everything appears in your account (Orders and My library) and we email you a receipt. If a manual check is needed we complete it within a few hours during support hours.

Do you ship anything physical?

No. Everything we sell is digital and delivered to your account online. There are no shipping fees.

Is paying with KPay safe?

Yes. Payments are authorised inside your own banking or wallet app with your PIN or biometrics. We never see or store your wallet PIN, card or bank login. Our site uses HTTPS everywhere.

I paid but my order still shows “awaiting payment”.

Keep the payment page open for a minute — it updates automatically. If it still has not updated, do not pay again; contact us with your order number and the payment reference shown on your order page and we will reconcile it.

Can I get a refund?

Unused items (codes not revealed, files not downloaded, content not played or streamed) can be refunded within 14 days. Faulty items are always eligible. Request a refund from your order page. Approved refunds go back to the wallet or bank account you paid from. Full details are in our Refund Policy.

Do I need an account?

Yes — an account keeps your purchases safe, lets you re-download items and view your codes, and lets us verify ownership if you need support.

How do I delete my account or download my data?

Go to Account → Privacy & data. You can download a copy of your data or permanently delete your account at any time.