Delivery Policy
1. What we deliver and how
- Discount codes are added to your order page and library. Each code stays hidden until you click Reveal. Its coupon page shows the redeem-by date, the conditions and step-by-step instructions.
- Gifts: if you send a code as a gift, the recipient receives a private email link to the code once delivery is complete.
- We never deliver the goods or services themselves. You use the code in the app, which applies the discount and provides your order, ride, consultation or booking.
- Every order also appears in Account → Orders and My library, and we send a confirmation email with a link to your order.
2. Delivery time
Delivery is automatic and normally happens within a few seconds (typically under 2 minutes) after KPay confirms your payment. In a small number of cases an order is held for a manual check (for example to prevent fraud, if a purchase limit is reached, or if a supplier code needs to be replaced). We complete these within 24 hours, usually much sooner during support hours (Mon–Fri, 9:00–18:00). If we cannot deliver, we refund you in full.
3. Gifts
If you choose to send a gift at checkout, the recipient receives a private link by email as soon as the order is delivered. Please double-check the recipient's email address — we are not responsible for gifts sent to an incorrect address that has already opened the gift link.
4. Availability and regions
Our codes are for Pakistani accounts of the apps named, for orders, rides and bookings in Pakistan. Some offers work only in certain cities (for example Yango rides in Karachi, Lahore and Islamabad) or only where the app delivers. Each coupon page shows where it works. We cannot refund revealed codes bought for an account, city or order that doesn’t qualify, so please check before revealing.
5. Problems with delivery
If you paid but your order does not show as delivered within 30 minutes, do not pay again. Contact us with your order number and KPay transaction reference and we will resolve it. See also our Refund Policy.
Contact
Questions about this policy? Contact [Your Company Legal Name] (trading as AppCouponHub), [Registered business address], Pakistan — email [email protected] or call [Support phone] (Mon–Fri, 9:00–18:00).