Refund & Cancellation Policy
1. Eligibility at a glance
| Situation | Refund? |
|---|---|
| Code not yet revealed, within 14 days of purchase | Yes, full refund |
| Code revealed, then rejected by the app before its “Redeem by” date (verified with the app provider) | Yes, replacement code or full refund |
| Code turned down because the order didn’t meet the offer’s conditions | No, but the code stays valid: use it on a qualifying order |
| Code revealed and accepted by the app | No, the code has been used |
| Code used on an order, ride or booking you later cancelled | No, the app’s rules decide what happens to the discount |
| Code revealed but not used before its “Redeem by” date | No, expired codes cannot be refunded |
| Gift link opened by the recipient | Treated as revealed |
| Payments to the app for your order, ride, consultation or booking | Not charged by us: ask the app, under its own refund policy |
| Item not delivered, or we cannot deliver it (e.g. out of stock) | Yes — full refund, automatically offered |
| Charged twice for the same order | Yes — the duplicate payment is refunded in full |
| Unpaid / expired order | Nothing to refund — no money was taken |
2. Your right to cancel digital purchases
Digital content is delivered immediately. At checkout you expressly request immediate delivery and acknowledge that, where the law allows, you lose the statutory right to cancel for change of mind once delivery begins (a code is revealed, a file is downloaded, or content is streamed, read online or played). Until then, you may cancel within 14 days for a full refund. This does not affect your rights if a Product is faulty or not as described.
3. Faulty, invalid or not-as-described items
If a code is rejected, already redeemed, a file is corrupt, or content will not play, contact us within 14 days (or longer where the law requires). Please include your order number and any error message or screenshot. We will verify the issue (sometimes with the supplier) and replace the item or refund you in full.
4. Rules specific to coupons
- Opening a gift link counts as revealing the codes it contains.
- To report a rejected code, include your order number, the exact message the app showed and the date you tried. Within 14 days of purchase you can use “Request a refund” on your order page; after that, contact us. We honour verified rejections up to the code’s “Redeem by” date. We check claims with the app provider before replacing or refunding, which can take up to 5 business days.
- Revealed codes that are not used by the “Redeem by” date on the coupon page cannot be refunded, so please use them promptly after revealing.
- We can refund only what you paid us for the code. Payments for your order, ride, consultation or booking are made to the app and are covered by its own refund and cancellation policy.
- Refunds are not available for codes lost, shared or used by someone else after you revealed them, for codes the app accepted on an order you later cancelled, or for revealed codes you cannot use because your account, city or order doesn’t meet the offer’s conditions.
5. How to request a refund
- Go to Account → Orders, open the order and choose Request a refund; or contact us.
- Tell us the reason. Your order page shows whether the order has been revealed, downloaded or used.
- We review every request within 3 business days and email you the decision.
6. How refunds are paid
- Approved refunds are sent back to the same wallet or bank account you paid from, for the full amount paid for the refunded items. We do not charge refund fees.
- KPay and your bank normally credit refunds within 1–7 business days.
- When an order is refunded, access to its digital content is removed and any unrevealed codes are cancelled.
7. Cancelling an order before payment
You can cancel an unpaid order at any time from the payment page or Account → Orders. Unpaid orders expire automatically after 60 minutes and any reserved stock is released.
8. Payment disputes
If something has gone wrong, please contact us before opening a dispute with KPay or your bank — we can usually resolve it the same day. Filing a dispute for an order that was delivered and used may lead to account suspension under our Terms.
Contact
Questions about this policy? Contact [Your Company Legal Name] (trading as AppCouponHub), [Registered business address], Pakistan — email [email protected] or call [Support phone] (Mon–Fri, 9:00–18:00).